About This Policy

Aveltee is operated by Aveltee LLC (“we,” “us,” or “our”).

This Refund Policy explains when a refund is available, how refund amounts are calculated, how refunds are processed, how shipping charges and import-related payments are handled, and what happens when a refund cannot be completed through the original payment method.

This policy applies to purchases made directly through Aveltee.com.

Our refund procedures work together with our Return & Exchange Policy and Shipping Policy. Where a refund relates to a return, exchange, cancellation, delivery problem, or statutory consumer right, the more specific procedures in the relevant policy also apply.

This policy does not limit any refund, withdrawal, repair, replacement, or other consumer right available under applicable law.

1. When a Refund Is Available

A refund is available when the applicable requirements are met, including situations involving:

• An eligible return under our voluntary 30-day return policy.
• An eligible statutory withdrawal.
• A confirmed defective product.
• A product materially different from its description.
• An incorrect item, size, color, or style sent by us.
• A missing item.
• Confirmed transit damage.
• A confirmed lost shipment.
• A qualifying delivery problem that cannot be resolved.
• A successfully canceled order.
• An item or order we are unable to fulfill.
• An agreed refund instead of an exchange or replacement.
• Another situation in which applicable consumer law requires a refund.

The amount and timing of the refund depend on the reason for the refund and the applicable procedure described below.

For complete return eligibility, product-condition requirements, and return instructions, please review our Return & Exchange Policy.

2. How to Request a Refund

If your refund relates to a return, damaged product, incorrect item, missing item, product defect, delivery issue, cancellation, or another order problem, please contact us.

Email: info@Aveltee.com

You can also submit your request through our Contact Us page.

Please provide:

• Your order number.
• A brief description of the issue.
• The item or items involved.
• The resolution you are requesting.

For a product or delivery problem, we will request only the information reasonably needed to understand and resolve the issue.

Useful supporting information can include photographs of:

• The affected garment.
• The relevant area of the product.
• Product labels.
• Packaging.
• The shipping label.

An unboxing video is not required.

For an ordinary change-of-mind, size, color, or style return, photographs or videos are not required.

3. Refunds for Voluntary Returns

We provide a 30-day voluntary return service for eligible women’s golf apparel delivered to destinations we serve.

For an eligible voluntary return because you:

• Changed your mind.
• Selected the wrong size.
• Prefer another color.
• Prefer another style.

the refund is based on the amount actually paid for the returned goods.

The original outbound shipping charge is not refunded for an ordinary voluntary change-of-mind, size, color, or style return, except where applicable statutory withdrawal rights require reimbursement.

Customer-paid return postage is not included in the refund for an ordinary voluntary return.

After receiving our return confirmation, complete return instructions, and designated return address, please hand the return package to your carrier within 7 calendar days, as described in our Return & Exchange Policy.

4. Refunds for Damaged, Defective, Incorrect, or Missing Items

If a women’s golf apparel item:

• Arrives damaged.
• Has a confirmed quality defect.
• Differs materially from its product description.
• Is the wrong product, size, color, or style because of our fulfillment error.
• Is missing from your package.

please contact us at info@Aveltee.com.

Reporting visible transit damage or missing package contents within 48 hours of delivery helps us preserve carrier and fulfillment evidence.

This is a recommended reporting period and does not remove your rights if you report the problem later.

We will respond within 1 business day.

For a confirmed problem, we will provide the appropriate:

• Refund.
• Replacement.
• Exchange.

If a return is required because of our error, a product defect, or transit damage, we cover the necessary return and replacement shipping costs.

You do not need to wait for a carrier, fulfillment partner, or other service provider to compensate us before receiving the agreed resolution.

A product problem is not automatically excluded simply because more than 30 days have passed.

5. Refunds for Lost Shipments

If a shipment is confirmed lost, you can choose:

• A replacement at no additional cost; or
• A refund.

If, after 7 business days of investigation, we cannot establish the package’s location and provide a reasonable delivery estimate, we will also offer a replacement or refund.

You do not need to wait for DHL or FedEx to complete or pay a carrier claim before we provide the agreed resolution.

For a fully lost order, the refund includes the original shipping charge.

For a partially lost order, we refund:

• The affected goods.
• Any original shipping charge attributable to those goods.

Once the refund resolution is confirmed, the refund is issued to the original payment method within 7 calendar days.

For complete lost-shipment procedures, please review our Shipping Policy.

6. Tracking Shows Delivered but the Package Is Missing

A DHL or FedEx tracking status showing “delivered” does not automatically close a delivery or refund claim.

If your package is marked as delivered but cannot be located, please first check:

• The stated delivery location.
• Household members.
• A reception area or mailroom.
• Package lockers.
• Any delivery photograph.
• Any carrier notice.

If the package remains missing, contact us at info@Aveltee.com.

We will begin reviewing the issue within 1 business day and request available delivery evidence.

If we cannot establish correct delivery within 7 business days of investigation, we will offer the applicable replacement or refund.

If available evidence establishes that the package was correctly delivered and was subsequently stolen, we will explain our findings and assist you with the available carrier records.

7. Refunds for Canceled Orders

If an order is successfully canceled before dispatch, we refund the amount paid for the canceled goods.

For a fully canceled order before dispatch, the refund also includes the shipping charge paid to us for that order.

If we confirm that we cannot fulfill an order and you choose cancellation, or no agreed alternative is available, we initiate the refund within 1–2 business days after confirming cancellation.

If the order has already been handed to DHL or FedEx and can no longer be stopped, the applicable return procedure applies after delivery.

Contacting us within 12 hours of placing your order improves the opportunity to stop processing, but this is not a guaranteed cancellation window.

8. Refunds for Delayed Orders Before Dispatch

If we cannot hand your order to the carrier within the processing period stated in our Shipping Policy, we will provide:

• The reason for the delay.
• A revised estimated dispatch date.
• The option to accept the revised date or cancel for a refund.

If you do not agree to wait, we will cancel the affected order and issue the applicable refund to the original payment method within 7 calendar days.

For a fully canceled order, the refund includes the shipping charge paid.

9. Refunds for Unsupported Delivery Addresses

If an order is accepted for a delivery address outside our supported shipping coverage, we will contact you and cancel the affected order.

A full refund will be issued to the original payment method within 7 calendar days.

For current supported countries, regions, and excluded destinations, please review our Shipping Policy.

10. Inspection and Refund Initiation

For refunds that require returned goods to be received and inspected, we inspect the returned goods within 1–2 business days after receipt at the designated return location.

Once a refund is confirmed, we initiate it within 1–3 business days.

For an eligible return without an unresolved condition issue, we complete inspection and initiate the refund no later than 7 calendar days after receiving the returned goods.

Where applicable law requires an earlier refund, the statutory deadline takes priority.

We will notify you when your refund has been initiated.

The time required for the funds to appear in your account after we initiate the refund depends on your bank or payment provider and is separate from our refund-processing time.

11. Refund Method

Refunds are issued to the original payment method used for the order.

We do not require you to accept:

• Store credit.
• Coupons.
• Promotional discounts.
• Gift cards.
• Another replacement form of value.

instead of an eligible refund to the original payment method.

If a refund to the original payment method fails, we will first investigate the issue through the applicable payment channel.

If the original payment method cannot receive the refund, we will contact you to agree on an alternative refund method permitted by the payment provider and applicable law.

Before using an alternative method, we will confirm:

• The refund amount.
• The currency.
• The necessary receiving details.

We do not charge an additional refund-handling fee.

12. Refund Amount

For returned goods, the refund is based on the amount actually paid for the applicable item.

If an item was purchased at a discounted price, the refund is based on the discounted amount actually paid.

Item-level discounts remain allocated to the applicable items.

Order-level discounts are allocated according to the calculation used for the original order.

We do not increase a refund to the product’s later full retail price when the item was originally purchased at a discount.

13. Partial Refunds and Partial Returns

If only part of an order is returned or refunded, the refund applies to the affected item or items and any additional amount refundable under the reason for the claim.

If a partial return reduces the remaining merchandise value below the free standard shipping threshold, we do not retroactively charge the original standard shipping fee.

Return postage remains allocated according to the reason for the return.

If a partial refund results from:

• Our fulfillment error.
• A confirmed product defect.
• Transit damage.
• A delivery problem for which we are responsible.

we also refund any original delivery charge attributable to the affected goods.

14. Original Standard Shipping Charges

For an ordinary voluntary return because of:

• Change of mind.
• Incorrect size selected by the customer.
• Color preference.
• Style preference.

the original shipping charge is not refunded unless statutory consumer law requires otherwise.

Where an eligible statutory withdrawal applies to the entire order, we refund the standard outbound delivery amount that was payable when the order was placed.

Our current standard shipping charge is USD $3.00 per order.

Orders that qualified for free standard shipping did not pay an outbound standard shipping charge, so there is no standard shipping amount to reimburse for those orders.

For complete shipping charges and free-shipping conditions, please review our Shipping Policy.

15. Expedited Shipping Charges

Our current expedited shipping charge is USD $7.99 per order for eligible destinations.

Where statutory withdrawal requires reimbursement of outbound delivery, reimbursement is limited to the cost of the applicable standard shipping method.

If standard shipping cost USD $3.00 and you voluntarily selected expedited shipping for USD $7.99, the refundable outbound delivery amount is USD $3.00.

The additional USD $4.99 paid for expedited shipping is excluded from the statutory withdrawal refund.

If your order qualified for free standard shipping and you voluntarily selected expedited shipping, no standard outbound shipping amount was paid.

In that situation, the USD $7.99 expedited shipping charge is excluded from an ordinary statutory withdrawal refund.

If the entire order is refunded because of:

• Our fulfillment error.
• Confirmed transit loss.
• Defective goods.

we refund the original delivery charge applicable to that order, including expedited delivery paid for the affected order.

16. Taxes Collected by Us

Taxes collected by us in connection with refunded goods are included in the applicable refund.

The refunded tax amount is calculated according to:

• The goods being refunded.
• The amount originally paid.
• The original transaction.

Your order confirmation and refund confirmation provide the relevant transaction record.

17. Import Duties, Import Taxes, and Customs Charges

All European orders are shipped from the United States and are subject to the import procedures described in our Shipping Policy.

Import duties, import VAT not collected by us, customs clearance charges, and carrier import-handling charges can be paid directly by the recipient to a customs authority or carrier.

Amounts paid directly to customs authorities, DHL, FedEx, or another carrier were not collected by us and therefore cannot be refunded through our ordinary payment refund process.

For an ordinary change-of-mind return, recovery of those amounts is handled through the relevant authority or carrier.

We will provide available order and return documentation to assist with a valid recovery request.

This does not limit reimbursement or compensation owed where the underlying problem is our responsibility.

18. Refunds Following Refused or Returned Shipments

Refusing a package does not automatically create a cancellation or refund request.

A package can be returned because of:

• An incorrect delivery address.
• An incomplete delivery address.
• Unsuccessful delivery attempts.
• Failure to collect the package.
• Refusal of delivery.
• Failure to complete applicable customs requirements.

Please contact us at info@Aveltee.com if you do not want to accept a shipment so that we can explain the available options.

Where an agreed refund follows a returned shipment, we issue the refund within 7 calendar days after receiving and checking the returned goods, subject to any earlier refund obligation that applies.

Any deduction will be explained and limited to actual charges that can lawfully be retained.

We do not impose punitive handling fees.

Where statutory cancellation or withdrawal rights require reimbursement of standard outbound delivery, the applicable standard delivery amount is included.

19. Refunds Without Requiring a Return

In situations where returning the goods serves no reasonable purpose, we can expressly agree to provide a refund or replacement without requiring a return.

Examples include:

• Confirmed non-delivery.
• Severely damaged goods.
• Situations where return transportation is disproportionate to the value or condition of the item.

We will clearly confirm when a return is not required.

Please retain the goods and relevant packaging until we tell you whether a return is necessary.

A refund without a return is assessed according to the circumstances of the individual order and is not an automatic option for every refund request.

20. Return Condition and Refund Adjustments

If inspection identifies missing components, damage, contamination, or handling beyond what was described in your return request, we will explain our findings before adjusting the refund.

Before making an adjustment, we will provide:

• The issue identified.
• The relevant evidence.
• The proposed adjustment.
• How the amount was calculated.

You have 5 business days to provide an explanation or additional evidence.

This review process does not extend a mandatory statutory refund deadline and does not delay any undisputed refund amount.

For a statutory withdrawal, any deduction is limited to legally recoverable loss in value caused by handling beyond what was reasonably necessary to inspect the goods.

We do not impose a fixed penalty or automatically reject an entire refund because of a condition disagreement.

We do not charge fixed:

• Restocking fees.
• Inspection fees.
• Cleaning fees.

21. European Statutory Withdrawal Refunds

Consumers in the European Union have a statutory right to withdraw from an eligible online purchase within 14 calendar days, without giving a reason.

Our voluntary 30-day return policy is additional to these statutory protections.

For an eligible statutory withdrawal, we reimburse eligible payments within 14 calendar days after receiving the withdrawal notice.

Unless we have offered to collect the goods, we can withhold reimbursement until:

• We receive the returned goods; or
• You provide evidence that the goods have been sent back,

whichever occurs first.

The reimbursement includes the applicable standard outbound delivery amount.

The additional cost of a voluntarily selected delivery service that is more expensive than standard delivery is excluded.

Under the statutory withdrawal procedure, the customer should send the goods back within 14 calendar days after notifying us of the withdrawal, as described in our Return & Exchange Policy.

This statutory 14-day return period is separate from the 7-calendar-day dispatch period that applies to returns made under our voluntary return policy.

The United Kingdom is not included in this section because we do not currently ship to the United Kingdom.

22. Discounts and Clearance Items

Discounted and clearance items follow the same return and refund rules as full-price items unless a specific lawful exception is clearly disclosed before purchase.

A reduced product price does not, by itself, make an item non-refundable or non-returnable.

The refund is based on the amount actually paid after the applicable discount.

Promotion-specific eligibility, discount calculations, expiration dates, and combination rules are governed by our Promotional Terms.

23. Exchanges That Result in a Refund

If you request an exchange and the replacement women’s golf apparel item costs less than the returned product, we refund the applicable price difference to the original payment method.

If the replacement item costs more, we will explain the price difference and obtain your agreement before collecting additional payment.

If your preferred exchange item is unavailable, you can choose:

• Another available size.
• Another available color.
• Another available style.
• Another available product, with the price difference agreed in advance.
• A refund instead of an exchange.

We do not require you to accept an unavailable or materially different substitute.

24. Refund Confirmation

Once we initiate a refund, we send a refund confirmation using the contact information associated with your order.

The confirmation will identify the relevant refund transaction.

Please retain your refund confirmation until the funds have appeared in your account.

If you believe the:

• Refund amount.
• Refund method.
• Refunded items.
• Transaction details.

are incorrect, please contact us at info@Aveltee.com with your order number and refund details.

25. Refunds and Payment Disputes

If you experience a refund problem, we encourage you to contact us so that we can review the relevant:

• Order records.
• Payment records.
• Shipping records.
• Return records.
• Refund records.

Contacting us does not remove your right to seek assistance from a payment provider, card issuer, consumer authority, regulator, or another legally available dispute-resolution channel.

We do not require you to withdraw an existing payment dispute before we investigate or provide an otherwise eligible refund.

Where a formal payment dispute is already open, we coordinate the resolution through the applicable process to avoid duplicate refunds.

A customer cannot receive duplicate recovery of the same amount through both a merchant refund and a separate payment dispute.

26. Review of a Refund Decision

If you disagree with a refund decision, please contact:

info@Aveltee.com

Please provide:

• Your order number.
• The original refund request.
• The reason you disagree with the result.
• Any additional relevant information or evidence.

We will review the order and available records and respond within 3 business days with:

• The result of our review; or
• A clear explanation of any additional information reasonably needed.

Submitting a review request does not remove statutory consumer rights or available payment-dispute rights.

27. Relationship With Our Other Policies

This Refund Policy should be read together with our other customer-facing policies.

Return & Exchange Policy

Covers:

• Return eligibility.
• Product condition.
• Return instructions.
• Designated return addresses.
• Return shipping costs.
• Exchanges.
• Statutory withdrawal rights.
• The return process.

Shipping Policy

Covers:

• Shipping charges.
• Free-shipping thresholds.
• Delivery times.
• Delivery delays.
• Lost shipments.
• Refused shipments.
• Customs procedures.
• Delivery problems.
• Shipping-related refunds.

Promotional Terms

Covers:

• Discounts.
• Promotional eligibility.
• Promotion-specific conditions.
• Promotional combination rules.

Where a more specific policy applies to a particular return, delivery, cancellation, promotion, or statutory consumer-right issue, that more specific policy governs the relevant procedure.

Nothing in this Refund Policy limits a mandatory consumer right.