About This Policy

This Shipping Policy explains our delivery coverage, order processing times, shipping charges, tracking services, and procedures for resolving delivery issues.

Aveltee is a U.S.-based online retailer specializing in women’s golf apparel and is operated by Aveltee LLC. We purchase and hold our own inventory and fulfill orders through a combination of self-fulfillment and third-party fulfillment warehouses located in the United States.

All orders are shipped from the United States. Whether your order is dispatched directly by us or by one of our fulfillment partners, we remain your point of contact for shipping questions, tracking assistance, and delivery problems.

1. Shipping Destinations

United States

We ship to eligible addresses within the contiguous United States.

We do not ship to Alaska, Hawaii, U.S. territories, or outlying islands.

Europe

We ship to eligible addresses in the following countries:

Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Spain, and Sweden.

Locations We Do Not Serve

We do not accept orders for delivery to destinations outside the coverage listed above.

Excluded destinations include:

• The United Kingdom, Canada, and Australia.
• Russia, Belarus, Cuba, Iran, North Korea, and Syria.
• Crimea and the Donetsk and Luhansk regions.
• Alaska, Hawaii, U.S. territories, and outlying islands.
• Remote areas and offshore islands outside our supported carrier routes.
• All other countries and regions not expressly listed as supported destinations.

We do not deliver to P.O. boxes or APO, FPO, or DPO addresses.

If an order is accepted for an unsupported address, we will contact you, cancel the order, and issue a full refund to the original payment method within 7 calendar days.

2. Shipping Origin and Fulfillment

All orders are dispatched from our own inventory or from a third-party fulfillment warehouse located in the United States.

We determine the dispatch location based on inventory availability and delivery requirements.

An order containing multiple women’s golf apparel items can arrive in separate packages when the items are fulfilled from different inventory locations.

When an order is divided into multiple shipments, we will provide tracking information for each package.

You will not be charged additional shipping fees solely because we split an order into multiple packages.

3. Order Processing

Orders are processed and handed to the carrier within 1–2 business days after payment confirmation.

Our processing days are Monday through Friday, excluding weekends and the following company-observed holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• Presidents’ Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day
• Inauguration Day, every four years

Orders received on weekends or observed holidays begin processing on the next business day.

Processing includes order checks, picking, packing, and handing the package to the carrier.

Creating a shipping label does not, by itself, mean that your package has been handed to the carrier.

Order processing time is separate from transportation time. Selecting expedited shipping does not shorten our 1–2 business day processing period.

4. Shipping Methods, Charges, and Transit Times

We use FedEx and DHL for delivery.

The shipping options available for your delivery address are displayed at checkout before payment.

Standard Shipping

Eligible addresses in the contiguous United States

Standard Shipping Fee: USD $3.00 per orderFree Standard Shipping Threshold: USD $160Estimated Transit Time: 1–5 business days

Eligible European destinations listed in this policy

Standard Shipping Fee: USD $3.00 per orderFree Standard Shipping Threshold: USD $240Estimated Transit Time: 2–5 business days

Transit time begins when the carrier receives your package and does not include our 1–2 business day processing period.

Expedited Shipping

Expedited shipping costs USD $7.99 per order for eligible destinations.

Standard shipping and expedited shipping are alternative shipping options.

When expedited shipping is selected, the USD $7.99 expedited shipping charge replaces the USD $3.00 standard shipping charge.

Free standard shipping does not waive the expedited shipping fee.

Orders that qualify for free standard shipping are still charged USD $7.99 when expedited shipping is selected.

The available expedited service and estimated delivery timeframe are displayed at checkout before payment.

Expedited Carrier Service References

The following are carrier-published service timeframes. Each timeframe applies only when the corresponding service is actually used for your shipment.

Not every service listed below is available for every address or included in every expedited shipping option.

FedEx Standard Overnight / FedEx Priority Overnight

Eligible Route: U.S. domestic routesPublished Transit Time: Next business day, subject to destination and selected service.

FedEx 2Day

Eligible Route: U.S. domestic routesPublished Transit Time: 2 business days.

FedEx International Priority / FedEx International Priority Express

Eligible Route: International routes from the United StatesPublished Transit Time: Typically 1–3 business days.

DHL Express

Eligible Route: International routes from the United StatesPublished Transit Time: Next possible business day. Actual timing depends on the origin, destination, and selected service.

DHL’s “next possible business day” description is route-dependent and does not mean that every international shipment will arrive on the business day immediately following dispatch.

Understanding Delivery Estimates

Your estimated delivery period consists of:

Order Processing Time + Carrier Transit Time

Delivery timeframes are estimates unless a specific guaranteed delivery service is expressly offered at checkout.

Carrier acceptance cutoffs, destination holidays, customs clearance, severe weather, transportation disruptions, and carrier network events can affect delivery.

The estimated timeframe displayed for the shipping option you select at checkout applies to your order.

If a delay occurs, we will assist you under the procedures described in this policy.

5. Free Standard Shipping

Free standard shipping is available when the qualifying merchandise subtotal reaches:

• USD $160 for eligible U.S. orders.
• USD $240 for eligible European orders.

The qualifying amount is calculated from the merchandise subtotal after discounts and excluding taxes and shipping charges.

Where displayed product prices include tax, the tax portion is excluded when determining whether the order reaches the free-shipping threshold.

All women’s golf apparel sold through our store is eligible to count toward these thresholds.

The expedited shipping fee does not count toward the free-shipping threshold.

Free shipping applies only to standard shipping.

Customers who select expedited shipping pay USD $7.99 even when their order qualifies for free standard shipping.

All fees and thresholds in this policy are stated in U.S. dollars.

When checkout supports another currency, the corresponding amount is displayed before payment.

6. Taxes, Import Duties, and Customs Charges

United States

Applicable U.S. sales tax is calculated according to the delivery address and included in the checkout total.

The tax amount is shown in your order details.

Orders delivered within the United States do not incur import duties or customs clearance fees.

European Destinations

Taxes collected by us are included in the checkout total and shown in your order details.

Because all European orders are shipped from the United States, these shipments are subject to import procedures.

Import duties, customs clearance charges, and carrier import-handling fees are not included in our shipping charges or checkout total.

These charges are paid by the recipient directly to the relevant customs authority or carrier.

Import VAT that has not already been collected at checkout is also payable during the import process.

Please keep your order confirmation showing any tax already collected at checkout so that an apparent duplicate tax charge can be reviewed.

We provide the shipping documentation necessary for dispatch.

Please respond to requests from the carrier or customs authority for recipient information or import payment so that customs clearance can proceed.

If you have a question about an import charge, please contact us at info@Aveltee.com before refusing the shipment.

7. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send you a shipping confirmation with your tracking information.

The first tracking update can take 24–48 hours to appear after the package has been handed to the carrier.

You can track your shipment through our Order Tracking page or through the official DHL or FedEx tracking service using your tracking number.

For split shipments, we provide separate tracking information for each package.

If one package is marked as delivered, this does not mean that every item in a split order has arrived.

8. Delivery Address Changes

Please check your delivery address carefully before placing your order.

If you need to correct your address, contact us promptly at info@Aveltee.com and provide:

• Your order number.
• The correct delivery address.

We can update the address while the order remains available for modification before carrier handover.

Our processing period is not a guaranteed address-change window, so please contact us as soon as you notice an error.

After carrier handover, an address change depends on whether DHL or FedEx can redirect the shipment.

If a carrier offers a redirection service that involves an additional charge, we will explain the available option and the actual carrier charge before you decide whether to proceed.

If the requested address change conflicts with payment verification requirements or changes the delivery destination to an area outside our supported shipping coverage, we will explain whether the existing order needs to be canceled and a new order placed.

9. Delays Before Dispatch

If we cannot hand your order to the carrier within the stated processing period, we will contact you and provide:

• The reason for the delay.
• A revised estimated dispatch date.
• The option to accept the revised date or cancel the affected order for a refund.

We will request your agreement to the revised dispatch date.

If you choose not to wait, we will cancel the affected order and issue the refund to the original payment method within 7 calendar days.

For a fully canceled order, the refund includes any shipping charges paid.

The time your payment provider takes to post the refund to your account is separate from our refund processing time.

10. Delayed or Missing Shipments

Please contact us if:

• Tracking has not updated for 3 business days after the initial tracking period; or
• Your package has passed its estimated delivery window.

After receiving your report, we will:

• Open an investigation within 1 business day.
• Contact DHL, FedEx, or the relevant fulfillment partner.
• Provide progress updates at least every 2 business days while the investigation remains open.
• Aim to resolve the issue within 5–7 business days.

If, after 7 business days of investigation, we cannot establish the package’s location and provide a reasonable delivery estimate, we will offer:

• A replacement at no additional cost; or
• A refund.

You do not need to wait for the carrier to complete or pay a claim before we provide the agreed resolution.

For a fully lost order, the refund includes the original shipping charge.

For a partially lost order, we refund the affected items and the shipping charge attributable to those items.

Refunds are issued to the original payment method within 7 calendar days after the refund resolution is confirmed.

11. Tracking Shows Delivered, but the Package Is Missing

If tracking shows that your package was delivered but you cannot locate it, please first check:

• The delivery location.
• Other members of your household.
• A building reception desk or mailroom.
• Any delivery photograph.
• Any carrier delivery notice.

If the package is still missing, please contact us.

We will begin reviewing the issue within 1 business day and request available delivery evidence from the carrier.

A “delivered” tracking scan alone does not automatically close your claim.

We will provide an update at least every 2 business days while the investigation remains open.

If we cannot establish correct delivery within 7 business days of investigation, we will offer a replacement or refund.

If the available evidence establishes that the package was correctly delivered and was subsequently stolen, we will explain the findings and help you obtain the available delivery records.

12. Damaged Packages, Missing Items, or Incorrect Items

If your package:

• Arrives damaged.
• Appears to have been opened or tampered with.
• Contains a damaged garment.
• Is missing an item.
• Contains the wrong product, style, size, or color.

Please contact us at info@Aveltee.com.

Reporting the issue within 48 hours of delivery helps us preserve carrier and fulfillment evidence.

This is a recommended reporting period and does not remove your rights if you contact us later.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of the affected apparel, packaging, and shipping label, where available.

An unboxing video is not required.

If photographs are unavailable, please explain what happened so we can review other available evidence.

We will respond within 1 business day and aim to resolve the issue within 5–7 business days.

For confirmed shipping damage, incorrect products, incorrect sizes or colors, or missing items, we will arrange a replacement or refund.

If a return is needed, we will provide prepaid return instructions and the designated return address.

No restocking fee applies to these cases.

13. Undeliverable, Refused, or Returned Packages

A package can be returned because of:

• An incomplete or incorrect delivery address.
• Unsuccessful delivery attempts.
• Failure to collect the package.
• Refusal of delivery.
• Unresolved customs requirements.

When we receive notice of a delivery problem, we will contact you within 1 business day and explain the available next steps.

If the issue results from our error or a carrier failure, we will cover the cost of the agreed replacement or redelivery.

If the issue results from an incorrect address supplied at checkout, failure to collect the package, refusal of delivery, or failure to complete required import procedures, we will explain any documented return or redelivery costs before arranging the next step.

We do not impose a punitive handling fee.

Refusing a package does not automatically communicate a cancellation request.

Please contact us at info@Aveltee.com so we can record your instructions and explain the available refund or redelivery process.

For an agreed refund following a returned package, we will issue the refund within 7 calendar days after receiving and checking the returned goods, subject to any earlier refund obligation.

Any deduction will be explained and limited to charges that can lawfully be retained.

Where statutory cancellation rights require reimbursement of standard outbound delivery charges, we will include that amount.

Any additional cost resulting from a voluntarily selected expedited delivery service is treated separately under those rights.

14. Replacement Shipments

Once a replacement has been agreed and the necessary delivery information is confirmed, we dispatch the replacement within 1–2 business days.

Replacement shipments for confirmed:

• Loss.
• Shipping damage.
• Incorrect items.
• Incorrect sizes or colors.
• Missing items.
• Fulfillment errors.

are sent without additional shipping charges.

We also cover additional import charges directly caused by corrective replacement shipments.

If you request redelivery following an address error or an uncollected package, we will disclose the actual redelivery charge and obtain your agreement before proceeding.

We will not automatically charge your payment method for redelivery.

15. Shipping Support and Your Rights

You do not need to purchase shipping insurance to receive assistance with a lost, damaged, or incorrectly delivered order.

We handle carrier investigations and shipping claims as your point of contact.

We do not require you to close a payment dispute as a condition of investigating a delivery problem.

For consumers protected by European consumer law, responsibility for loss or damage remains with us until you, or a person designated by you, takes physical possession of the goods, subject to the rules that apply when you independently arrange your own carrier.

This Shipping Policy does not limit your statutory consumer rights, including applicable cancellation rights and remedies relating to faulty, damaged, incorrect, or undelivered goods.

Please also review our Return Policy and Refund Policy for the procedures that apply after delivery.