About This Policy

This Return & Exchange Policy explains how to request a return or exchange, the condition of eligible items, responsibility for return and replacement shipping costs, and how refunds are processed.

Aveltee is operated by Aveltee LLC. We are a U.S.-based online retailer specializing in women’s golf apparel and fulfill orders through our own inventory and third-party fulfillment warehouses located in the United States.

We remain responsible for handling your return, exchange, and refund requests, including orders originally dispatched by a fulfillment partner.

Our 30-day voluntary return policy applies to purchases delivered to all destinations we serve. It supplements your statutory consumer rights and does not replace or limit them.

1. Our 30-Day Return Policy

We accept return requests for eligible women’s golf apparel within 30 calendar days of receipt, including returns because:

• You changed your mind.
• You selected the wrong size.
• You prefer another color or style.

The 30-day period begins on the day after you or your designated recipient, other than the carrier, receives the goods.

If items from the same order are delivered separately, the period begins on the day after the final item in that order is received.

You only need to submit your return request within the 30-day period. The returned goods do not need to arrive at our return location within those 30 days.

After receiving our return confirmation, complete return instructions, and designated return address, please hand the return package to your carrier within 7 calendar days.

Any delay caused by us in providing the correct return instructions or designated return address will not count against this period.

Calendar days include weekends and holidays.

Business days mean Monday through Friday, excluding our company-observed holidays.

2. Condition of Items Returned for Personal Reasons

We accept change-of-mind, size, color, and style returns when the returned apparel remains in good condition and has not been washed, altered, repaired, or worn beyond reasonable fitting.

You may unpack and try on clothing as you would in a physical store to check its size, fit, appearance, and comfort.

Please return:

• The original tags and labels.
• Any accessories or components originally included with the item.
• The original product packaging where practical.

Missing outer shipping packaging does not automatically make an item ineligible for return.

Items that have been worn beyond reasonable fitting, washed, dyed, altered, repaired, damaged through misuse, or returned with stains, strong odors, excessive wear, or other clear signs of use do not qualify for our voluntary change-of-mind return service.

Please use the original packaging where practical or suitable alternative packaging that protects the apparel during return transportation.

These conditions apply to our voluntary return service.

They do not remove your rights concerning defective goods, incorrect items, goods that do not match their description, or statutory withdrawal rights.

3. How to Request a Return or Exchange

To request a return or exchange, contact us at info@Aveltee.com or submit a request through our Contact Us page.

Please provide:

• Your order number.
• The item or items you want to return or exchange.
• Your contact email address.
• Whether you prefer a refund or an exchange.

You are welcome to tell us the reason for your return so that we can assist you more effectively, but a reason is not required for an ordinary change-of-mind return.

No reason is required when exercising an applicable statutory withdrawal right.

For ordinary size, color, style, or change-of-mind returns, photographs or videos are not required.

For damaged, defective, incorrect, or materially different products, we will request only the information reasonably needed to understand and resolve the issue.

We will respond within 1 business day with the next steps.

We do not require a separate return authorization number, but please obtain our return confirmation and return instructions before sending goods back under our voluntary return policy.

Submitting your request within the applicable return period preserves your request date even if our response is sent afterward.

4. Return Confirmation and Designated Return Address

Please contact us at info@Aveltee.com and obtain our return confirmation before sending any goods back.

We will provide:

• Return instructions.
• The designated return address for your order.
• Any relevant shipping instructions.

Please do not send a return without contacting us first.

Returns sent without prior contact and confirmation under our voluntary return policy cannot be processed efficiently and can prevent us from identifying or locating your package.

The address shown on the original shipping label is not a return address.

Our business address is also not automatically the return destination.

Please follow the return instructions we provide and send the goods only to the designated return address confirmed for your request.

If we change a return address after confirming it and that change creates additional reasonable shipping costs, we will cover the additional cost caused by the change.

This return confirmation procedure does not make a valid statutory withdrawal dependent on our approval and does not limit your rights concerning defective, damaged, or incorrectly supplied goods.

5. Return and Exchange Shipping Costs

Change of Mind or Style Preference

Available Resolution: Eligible return for refund or available exchangeReturn Shipping: Paid by youShipping of Replacement or Exchange: Paid by you

Incorrect Size, Color, or Style Selected When Ordering

Available Resolution: Eligible return for refund or available exchangeReturn Shipping: Paid by youShipping of Replacement or Exchange: Paid by you

Incorrect Item, Size, Color, or Style Sent by Us

Available Resolution: Correct replacement, exchange, or refundReturn Shipping: Paid by us when a return is neededReplacement Shipping: Paid by us

Missing Item

Available Resolution: Replacement of the missing item or refundReturn Shipping: No return of correctly supplied items is requiredReplacement Shipping: Paid by us

Damage in Transit

Available Resolution: Replacement, exchange, or refund following verificationReturn Shipping: Paid by us when a return is neededReplacement Shipping: Paid by us

Product Defect or Material Difference From Description

Available Resolution: Refund, replacement, or exchange following verificationReturn Shipping: Paid by us when a return is neededReplacement Shipping: Paid by us

We do not currently issue prepaid return labels as our standard return method.

For a return caused by our error, a confirmed product defect, or transit damage, we will agree on a reasonable shipping method and reimburse the necessary return postage after receiving your shipping receipt.

If paying the postage upfront would prevent you from returning the goods, please contact us so that we can arrange another reasonable return solution without requiring that upfront payment.

For customer-paid exchanges, we will explain the actual return and replacement shipping costs before you proceed.

We will not charge an additional exchange shipping amount without your agreement.

We do not charge restocking, inspection, or fixed cleaning fees.

6. Sending Your Return

After receiving our return confirmation and instructions, please package the apparel securely and include enough order information for us to identify your return.

For voluntary returns, please hand the package to the carrier within 7 calendar days after receiving our return confirmation, instructions, and designated return address.

We recommend using a tracked shipping service.

Please keep your shipping receipt and tracking number until your return, exchange, or refund has been completed.

If tracking is unavailable, we accept other reasonable proof of posting, such as a carrier receipt showing:

• The dispatch date.
• The destination.
• Package details sufficient to identify the shipment.

We determine whether the return was sent on time using the date the carrier accepts the parcel.

Creating a shipping label alone does not establish that the goods were actually sent.

We do not impose a separate fixed deadline requiring the package to arrive at our return location.

A return sent within the applicable dispatch period will not be rejected solely because of normal carrier, customs, or transportation delays.

7. Exchanges

We offer direct exchanges for another available size, color, or style after receiving and inspecting the returned item.

If the replacement item costs more than the returned item, we will confirm the price difference with you before collecting any additional payment.

If the replacement item costs less, we will refund the difference to your original payment method.

For a completely different product, or when a direct exchange cannot reasonably be completed, we will explain the option of receiving a refund and placing a new order.

If your preferred replacement is unavailable, you can choose:

• Another available size, color, or style.
• Another available product, with any price difference agreed in advance.
• To wait for restocking after agreeing to the estimated availability timeframe.
• A refund instead of an exchange.

We will not substitute another product without your agreement.

We will not require you to wait indefinitely for an unavailable replacement.

Your exchange confirmation will include the expected dispatch timeframe.

8. Damaged, Defective, Incorrect, or Missing Items

Please contact info@Aveltee.com if your order:

• Arrives damaged.
• Contains an incorrect product.
• Contains the wrong size, color, or style due to our fulfillment error.
• Has a quality problem.
• Differs materially from the product description.
• Is missing an item.

For visible delivery damage or missing contents, reporting the issue within 48 hours of receipt helps us preserve carrier and fulfillment evidence.

This 48-hour period is a recommended reporting period and does not remove your rights if you report the issue later.

Please provide:

• Your order number.
• A brief description of the issue.
• Relevant photographs where available.

Depending on the issue, useful photographs include:

• The apparel.
• The affected area.
• Product labels.
• Packaging.
• The shipping label.

An unboxing video is not required.

If photographs cannot reasonably show the problem or are unavailable, please explain the situation so that we can consider other available evidence.

We will respond within 1 business day.

Please retain the affected goods and relevant packaging until we confirm the next steps.

For a confirmed problem, we will arrange the appropriate:

• Refund.
• Replacement.
• Exchange.

We will cover the necessary return and replacement shipping costs when the issue results from our error, a confirmed defect, or transit damage.

You do not need to wait for the carrier, warehouse, or another service provider to compensate us before receiving the agreed resolution.

Claims involving defective, damaged, incorrect, or materially misdescribed goods are not automatically excluded simply because more than 30 days have passed.

9. Discounts, Clearance Items, and Partial Returns

Discounted and clearance merchandise follows the same return rules as full-price merchandise unless a specific promotion clearly states an additional lawful condition before purchase.

A reduced price alone does not make an item non-returnable.

Refunds are based on the amount actually paid for the returned apparel.

Item-level discounts remain allocated to the applicable items.

Order-level discounts are allocated according to the calculation used for the original order.

If a partial return reduces the remaining order value below the free standard shipping threshold, we will not retroactively charge the original standard shipping fee.

Return shipping responsibility continues to depend on the reason for the return.

10. Refund Processing

Inspection and Refund Initiation

We inspect returned goods within 1–2 business days after they arrive at the designated return location.

Once a refund is confirmed, we initiate it within 1–3 business days.

For an eligible return without an unresolved condition issue, we complete inspection and initiate the refund no later than 7 calendar days after receiving the returned goods.

Any statutory refund deadline that requires earlier action takes priority.

We will notify you when the refund has been initiated.

The time required for the refund to appear in your account after initiation depends on your bank or payment provider.

Refund Method

Refunds are issued to the original payment method used for the order.

We do not require you to accept:

• Store credit.
• A promotional coupon.
• A gift card.

If a refund to the original payment method cannot be completed, we will first investigate the issue through the relevant payment channel.

If the original payment route cannot receive the refund, we will contact you to agree on another method permitted by the payment provider and applicable law.

We will confirm the amount, currency, and receiving information before using an alternative refund method.

We do not charge an additional refund handling fee.

11. Original Delivery Charges and Import Payments

Voluntary Change-of-Mind Returns

Under our voluntary return policy, the original delivery charge is not refunded for an ordinary:

• Change-of-mind return.
• Customer-selected incorrect size.
• Customer-selected color or style return.

This does not apply where statutory withdrawal rights require reimbursement of standard delivery charges.

Statutory Withdrawal

For an eligible statutory withdrawal from the entire order, we refund the standard outbound delivery amount that was payable when you placed the order.

Our standard shipping charge is USD $3.00.

Our expedited shipping charge is USD $7.99.

If paid standard shipping was available for USD $3.00 and you voluntarily selected expedited shipping for USD $7.99, the standard USD $3.00 amount is included in the statutory withdrawal refund. The additional USD $4.99 paid for expedited service is excluded.

If your order qualified for free standard shipping and you voluntarily selected expedited shipping, there was no standard outbound delivery amount to reimburse, so the USD $7.99 expedited shipping charge is excluded from the statutory withdrawal refund.

Problems for Which We Are Responsible

If the entire order is refunded because of:

• Our fulfillment error.
• Confirmed transit loss.
• Defective goods.

we refund the original delivery charge paid for that order, including an expedited delivery charge where it relates to the affected order.

For a partial refund, we refund the affected goods and any delivery charge attributable to those goods.

Import Payments

Taxes collected by us for refunded merchandise are included in the relevant refund.

Import duties, import VAT, customs clearance fees, and carrier import-handling fees paid directly to a customs authority or carrier were not collected by us.

For a change-of-mind return, recovery of those payments is handled through the relevant customs authority or carrier.

We will provide available order and return documentation to assist you with that process.

This does not limit reimbursement or compensation owed where the underlying problem is our responsibility.

12. Return Condition Disagreements

If inspection identifies damage, missing components, contamination, or handling beyond what was described in your return request, we will explain our findings and provide the available supporting information.

Before adjusting a refund because of the condition of returned goods, we will explain:

• The issue identified.
• The relevant evidence.
• The proposed adjustment.
• How the amount was calculated.

You have 5 business days to provide an explanation or additional evidence.

This review procedure does not extend a mandatory statutory refund deadline or delay any undisputed refund amount.

For a statutory withdrawal, any deduction is limited to a legally recoverable reduction in value caused by handling beyond what was reasonably necessary to inspect the goods.

We do not apply a fixed penalty or automatically reject an entire return solely because a condition issue is identified.

13. European Withdrawal and Consumer Rights

The 14-Day Withdrawal Period

Consumers in the European Union have a statutory right to withdraw from an eligible online purchase within 14 calendar days, without giving a reason.

The withdrawal period begins on the day after physical receipt of the goods by you or your designated recipient.

For multiple goods ordered together and delivered separately, the period begins after receipt of the final item.

We also provide the withdrawal arrangements described in this section to customers in Norway without limiting stronger rights available under local law.

Our 30-day voluntary return policy is additional to these statutory protections.

The United Kingdom is not included because we do not currently ship to the United Kingdom.

Giving Notice and Returning the Goods

To exercise your statutory withdrawal right, send a clear statement to info@Aveltee.com or to our correspondence address listed below.

You can use the optional withdrawal notice provided in this policy, but using that form is not compulsory.

Your withdrawal notice needs to be sent before the 14-day withdrawal period expires.

A valid statutory withdrawal does not depend on our approval.

For a statutory withdrawal, please send the goods back within 14 calendar days after notifying us of your withdrawal.

Contact us promptly for the correct receiving address and return instructions.

Delays caused by us in supplying the correct return address or instructions will not be used against you.

You are responsible for the direct return postage for an ordinary change-of-mind statutory withdrawal.

We cover the necessary return costs for defective, damaged, or incorrectly supplied goods.

Withdrawal Refunds

For an eligible statutory withdrawal, we reimburse eligible payments within 14 calendar days after receiving your withdrawal notice.

Unless we have offered to collect the goods, we can withhold reimbursement until:

• We receive the goods; or
• You provide evidence showing that you sent them back,

whichever occurs first.

Reimbursement includes the applicable standard outbound delivery amount described in Section 11.

It does not include the additional cost resulting from a more expensive shipping method that you voluntarily selected instead of standard delivery.

Faulty Goods and Other Consumer Rights

Our 30-day voluntary return period does not shorten or replace legal rights concerning defective goods or goods that do not match their description.

EU consumers have statutory protections concerning goods that do not conform to the contract, including the applicable legal guarantee period and remedies provided under the consumer law governing their purchase.

Our voluntary return policy does not replace those rights.

We do not provide a separate commercial warranty that replaces statutory consumer protections.

Optional Withdrawal Notice

You can copy and complete the following information in an email or letter:

To: Aveltee LLCEmail: info@Aveltee.comCorrespondence Address: 115 E Sparks St, Galena, KS 66739-1140, USA

I/We hereby give notice that I/We withdraw from the contract of sale for the following goods:

Goods:Order Number:Ordered On / Received On:Consumer Name:Consumer Address:Date:Signature: Only for a notice submitted on paper.

The correspondence address above is for notices and business correspondence.

Please do not send returned goods to this address unless we specifically confirm it as the designated return address for your order.

14. Refunds Without a Return

In situations where returning the goods serves no reasonable purpose, we can agree to provide a refund or replacement without requiring the goods to be returned.

Examples include:

• Confirmed non-delivery.
• Severely damaged goods.
• Situations where return transportation is disproportionate to the value or condition of the item.

We will explicitly confirm when a return is not required.

Please retain the affected item until we tell you whether it needs to be returned.

A refund without return is reviewed according to the circumstances of the individual request and is not an automatic option for every return or refund request.

15. Cancellations Before Delivery

To request cancellation, contact info@Aveltee.com with your order number as soon as possible.

Contacting us within 12 hours of placing your order improves the opportunity to stop processing, but this is not a guaranteed cancellation window.

If we can stop the order before dispatch, we will cancel the affected goods and issue the applicable refund.

For a fully canceled order, the refund includes the delivery charge paid.

If dispatch can no longer be stopped, we will explain the applicable return procedure.

Your statutory right to provide withdrawal notice is not lost solely because an order has already entered processing, packing, or shipping.

If we cannot fulfill an order, we will notify you within 1 business day after confirming the issue.

If you choose cancellation, or no agreed alternative is available, we initiate the refund within 1–2 business days after confirming cancellation.

16. Reviews, Complaints, and Payment Disputes

If you disagree with a return, exchange, or refund decision, contact info@Aveltee.com and provide:

• Your order number.
• The reason you are requesting a review.

We will review the relevant records and respond within 3 business days with either:

• The result of our review; or
• A clear explanation of any additional information reasonably needed.

You can contact us for assistance without giving up your right to seek help through a payment provider, consumer authority, or another available dispute-resolution process.

We do not require you to withdraw an existing payment dispute before we investigate a return, delivery, or product problem or provide an eligible remedy.

Where a payment dispute is already open, we coordinate the resolution through the relevant process to prevent duplicate refunds.