After your order has been handed to the carrier, we will send a shipping-confirmation email containing your tracking number or tracking link.

If you do not see the email, please check:

• Your inbox.
• Spam or junk folder.
• Promotions folder.
• The email address used when placing your order.

If you believe an incorrect email address was entered at checkout, please contact us at info@Aveltee.com and include your order number.

The first tracking update can take approximately 24–48 hours after carrier handover to appear.

During this period, you may see a status such as:

• Label Created.
• Shipment Information Received.
• Pre-Shipment.
• Awaiting Carrier Collection.
• No Tracking Events.

These statuses do not automatically mean there is a problem with your shipment.

A shipping label can be created before the carrier performs its first physical scan.

If tracking has not updated for 3 business days after the initial 24–48 hour tracking period, please contact us so that we can review the shipment.

We use:

• DHL
• FedEx

The carrier used for your order depends on the destination, package characteristics, inventory location, and available delivery service.

For some deliveries, DHL or FedEx can work with an authorized local delivery provider for the final stage of delivery.

All orders are dispatched from the United States.

Orders are shipped from our own inventory or from a third-party fulfillment partner’s warehouse located in the United States.

Depending on inventory availability and delivery requirements, products from the same order can be shipped in separate packages.

This means:

• You can receive more than one tracking number.
• Packages can leave at different times.
• Packages can arrive on different days.

Receiving one package does not necessarily mean that your entire order has been delivered.

Please review all tracking numbers associated with your order before reporting an item as missing.

You will not be charged an additional shipping fee simply because we divide an order into multiple packages.

Label Created

The carrier has received the shipment information, but the package has not yet received its first physical carrier scan.

Please allow up to 24–48 hours after carrier handover for the first tracking update to appear.

In Transit

Your package is moving through the carrier’s transportation network.

There can be periods between tracking scans while the package moves between carrier facilities.

Out for Delivery

Your package has reached the local delivery stage and is scheduled for delivery.

Delivery timing can still change because of route conditions, weather, traffic, or carrier operations.

Delivery Attempted

The carrier attempted delivery but could not complete it.

Please review the tracking information for instructions regarding:

• Redelivery.
• Address confirmation.
• Pickup.
• Carrier contact.

Responding promptly can help prevent the package from being returned.

Available for Pickup

Your package is being held at an authorized pickup location.

Please collect it within the timeframe shown by the carrier.

Packages that remain uncollected can eventually be returned to the sender.

Customs Clearance

All supported European orders are shipped from the United States and are subject to import procedures.

During customs clearance, the carrier or customs authority can request:

• Recipient information.
• Import documentation.
• Payment of applicable import charges.

Please respond promptly to these requests to help prevent unnecessary delays or the package being returned.

Exception or Delivery Delayed

The carrier has reported an issue affecting normal delivery.

This can result from:

• Severe weather.
• Transportation disruption.
• Customs processing.
• Address problems.
• Delivery-access issues.
• Carrier service interruptions.

Continue monitoring your tracking information and contact us if the shipment meets the delay conditions described below.

Delivered

The carrier has recorded the shipment as delivered.

If you cannot locate your package, follow the steps in the “Tracking Says ‘Delivered,’ but I Cannot Find My Package” section below.

A temporary pause in tracking does not automatically mean that your package is lost.

Please contact us if:

• Tracking has not updated for 3 business days after the initial 24–48 hour tracking period; or
• Your package has passed its estimated delivery window.

Email: info@Aveltee.com

Please include:

• Your order number.
• Tracking number.
• Full name used for the order.
• A brief description of the issue.

We will open an investigation within 1 business day after receiving your report and contact the applicable carrier or fulfillment partner.

While the investigation remains open, we will provide progress updates at least every 2 business days.

We aim to resolve the issue within 5–7 business days.

If the package is confirmed lost, you can choose:

• A replacement at no additional cost; or
• A refund.

If, after 7 business days of investigation, we cannot establish the package’s location and provide a reasonable delivery estimate, we will also offer a replacement or refund.

You do not need to wait for DHL, FedEx, or another delivery partner to complete or pay a carrier claim before we provide the agreed resolution.

For complete shipping information, please review our Shipping Policy.

If tracking shows Delivered but you cannot locate the package, please first check:

• Front, side, or rear entrances.
• Porch or other safe delivery locations.
• Mailbox or parcel locker.
• Building reception or mailroom.
• Household members.
• Property management or concierge.
• Any available delivery photograph.
• Any carrier notice.

Please also confirm that the delivery address shown on your order confirmation is correct.

If the package is still missing, please contact:

info@Aveltee.com

Please provide your order number and tracking number.

We will begin reviewing the issue within 1 business day and request available delivery evidence from the carrier.

A “Delivered” tracking status alone does not automatically close your claim.

We will provide progress updates at least every 2 business days while the investigation remains open.

If we cannot establish correct delivery within 7 business days of investigation, we will offer the applicable replacement or refund.

If the available evidence establishes that the package was correctly delivered and was subsequently lost or stolen after delivery, we will explain our findings and help you obtain available carrier delivery records.

Delivery can be unsuccessful because of:

• An incomplete or incorrect delivery address.
• Missing apartment or unit information.
• Unsuccessful delivery attempts.
• Failure to collect the package.
• Unresolved customs requirements.
• Failure to complete required import procedures.

If we receive notice of a delivery problem, we will contact you within 1 business day to explain the available next steps.

If the problem results from our error or a carrier failure, we cover the cost of the agreed replacement or redelivery.

If the problem results from:

• An incorrect or incomplete address supplied at checkout.
• Failure to collect the package.
• Refusal of delivery.
• Failure to complete required import procedures after proper notice.

we will explain any documented return or redelivery costs before arranging the next step.

We do not impose punitive handling fees.

Refusing a package does not automatically communicate a cancellation request.

If you no longer want an order that is already in transit, please contact us instead of relying on refusal of delivery.

For complete information, please review our Shipping Policy.

If you notice an address error, please contact us at info@Aveltee.com as soon as possible.

We can update the delivery address while the order remains available for modification before carrier handover.

Our normal 1–2 business day processing period is not a guaranteed address-change window.

After carrier handover, an address change depends on whether DHL or FedEx offers a redirection service for that shipment.

If an additional carrier charge applies, we will explain the available option and actual charge before you decide whether to proceed.

If the address change conflicts with payment-verification requirements or changes the destination to an area outside our supported delivery coverage, we will explain whether cancellation and placing a new order are necessary.

All European orders ship from the United States.

Tracking can temporarily pause while a shipment:

• Travels internationally.
• Enters the destination country.
• Goes through customs clearance.
• Transfers between carrier facilities.
• Transfers to an authorized local delivery provider.

Taxes collected by us are included in the checkout total and shown in your order details.

Import duties, customs clearance charges, and carrier import-handling fees are not included in our shipping charges or checkout total and are payable by the recipient directly to the relevant authority or carrier.

Import VAT that has not already been collected at checkout is also payable during import.

Please retain your order confirmation showing any tax already collected.

If you have a question about an import charge, please contact us before refusing the shipment.

For complete customs and shipping information, please review our Shipping Policy.