You’re welcome to contact us about:

• Product information and sizing
• Product availability
• Order changes
• Shipping-address corrections
• Order cancellations
• Shipping and tracking
• Delayed or missing packages
• Delivered-but-missing packages
• Damaged, defective, or incorrect items
• Missing items
• Returns and exchanges
• Refunds
• Customs and import questions
• Payment questions
• Privacy requests
• Website issues
• Other questions relating to your order or shopping experience

If your message relates to an existing order, please provide:

• Your order number
• Full name used for the order
• Email address used at checkout
• A clear description of your question or issue

For a shipping issue, also include your tracking number where available.

For a damaged, defective, incorrect, or missing item, photographs of the product, packaging, or shipping label can help us review the issue.

An unboxing video is not required.

Please do not send full payment card numbers, CVV/CVC security codes, passwords, or full financial account credentials through the contact form or email.

If you need to change an item, size, color, style, quantity, or delivery address, please contact us as soon as possible.

We can make changes while the order remains available for modification before carrier handover and the requested product or variation remains available.

For cancellation requests, contacting us within 12 hours after placing your order improves the opportunity to stop processing, but the 12-hour period is not a guaranteed cancellation window.

You can still submit a cancellation request after 12 hours. Whether we can complete it depends on the actual fulfillment status when we receive your request.

If the order can no longer be stopped before dispatch, we will explain the applicable return procedure.

For complete cancellation information, please review our Cancellation Policy.

Orders are processed and handed to the carrier within 1–2 business days after payment confirmation.

All orders ship from the United States.

We use:

• DHL
• FedEx

After dispatch, we send tracking information to the email address associated with the order.

The first tracking update can take 24–48 hours after carrier handover to appear.

If tracking has not updated for 3 business days after the initial tracking period, or your shipment has passed its estimated delivery window, please contact us with your order number and tracking number.

You can also use our Order Tracking page to check the latest available shipment status.

For complete shipping information, please review our Shipping Policy.

If your shipment appears delayed or missing, please contact us with:

• Your order number
• Tracking number

We open an investigation within 1 business day after receiving a qualifying report.

While the investigation remains open, we provide progress updates at least every 2 business days and aim to resolve the issue within 5–7 business days.

If a shipment is confirmed lost, you can choose:

• A replacement at no additional cost; or
• A refund

If, after 7 business days of investigation, we cannot establish the shipment’s location and provide a reasonable delivery estimate, we will also offer a replacement or refund.

You do not need to wait for DHL, FedEx, or another delivery provider to complete or pay a carrier claim before we provide the agreed customer resolution.

If tracking shows “Delivered” but you cannot locate the package, please first check:

• The delivery location
• Entrances or other safe delivery locations
• Parcel lockers
• Building reception or mailroom
• Household members
• Property management or concierge
• Any carrier delivery photograph or notice

Please also confirm that the delivery address shown on your order confirmation is correct.

If the package remains missing, contact us with your order number and tracking number.

We begin reviewing the issue within 1 business day.

A “Delivered” tracking status alone does not automatically close your claim.

If we cannot establish correct delivery within 7 business days of investigation, we will offer the applicable replacement or refund.

For complete procedures, please review our Shipping Policy.

Eligible voluntary return requests can be submitted within 30 calendar days after delivery.

To start a return or exchange, please contact us before sending the goods back.

Please provide:

• Your order number
• The item you want to return or exchange
• Your contact email
• Whether you prefer a refund or exchange

For an ordinary change-of-mind, size, color, or style return, photographs or videos are not required.

We will provide:

• Return confirmation
• Complete return instructions
• The designated return address
• Any applicable shipping instructions

After receiving our return confirmation, complete instructions, and designated return address, please hand the package to your carrier within 7 calendar days.

Please do not send goods to:

• Our business address
• The address on your original shipping label
• A fulfillment warehouse
• Another address

unless we specifically confirm that address for your return.

For complete return and exchange information, please review our Return & Exchange Policy.

If your item:

• Arrives damaged
• Is defective
• Is materially different from its description
• Is incorrect
• Is missing from the package

please contact us.

For visible delivery damage or missing package contents, reporting the issue within 48 hours after receipt helps us preserve carrier and fulfillment evidence.

This is a recommended reporting period and does not remove your rights if you contact us later.

Please provide:

• Your order number
• A brief description of the problem
• Relevant photographs where available

An unboxing video is not required.

Please retain the affected product and relevant packaging until we confirm the next steps.

For a confirmed problem, we will arrange the appropriate:

• Refund
• Replacement
• Exchange

If a return is necessary because of our error, a confirmed defect, or transit damage, we cover the applicable return and replacement shipping costs according to our Return & Exchange Policy.

Returned goods are inspected within 1–2 business days after receipt.

Once a refund is confirmed, we initiate it within 1–3 business days.

For a qualifying return without an unresolved condition issue, we complete inspection and initiate the refund no later than 7 calendar days after receiving the goods, unless applicable law requires earlier action.

Refunds are issued to the original payment method.

After we initiate a refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider and is separate from our processing time.

If you are contacting us about a refund, please include:

• Your order number
• Any refund confirmation you have already received

For complete refund information, please review our Refund Policy.

Payment authorization and processing are handled through payment service providers.

We receive limited transaction information necessary to manage:

• Orders
• Refunds
• Security checks
• Payment disputes

We do not store:

• Full payment card numbers
• CVV/CVC security codes
• Full financial account credentials

For your security, please do not send these details through email or the contact form.

For information about how personal information is handled, please review our Privacy Policy.

If you have a question about your personal information or want to exercise an available privacy right, contact:

info@Aveltee.com

Using “Privacy Request” in the email subject line can help us identify your request.

Please provide enough information for us to understand the request and locate the relevant account, order, or communication.

Please do not send unnecessary sensitive information.

We do not request full payment card numbers, CVV/CVC codes, or full financial account credentials to verify a privacy request.

For complete information, please review our Privacy Policy.

For general customer-service questions, we aim to provide an initial response within 2 business days during normal business periods.

Certain issues have shorter response periods under our policies:

• Return requests: within 1 business day
• Shipping investigations: opened within 1 business day
• Delivered-but-missing investigations: review begins within 1 business day

More complex requests can require additional review after the initial response.

If you have already contacted us about the same issue, replying to the existing email conversation helps keep the relevant information together.